All parcels will be shipped by DPD All awill be handled via DPD for all shipment and delivery services within Europe. Outside Europe UPS will take care of all shipment and delivery services.
For deliveries in the Netherlands the postage is always the same, regardless of the quantity ordered. The costs are €4,95. For orders of over €100,- we don’t charge any costs. On the Tipi Tent special shipment rates are applicable. The Tipi Tent is excluded from the ‘free shipment above €100,-.
Europe 1: €12,95
Europe 2 + 3: €18,50
Outside Europe : after calculation
All prices on the website are shown including 21% VAT. If you live outside the EU you have the possibility to shop Tax-free.
CUSTOMS & IMPORT FEES
Items in your order that are designated for shipment to countries outside of the EU may be subject to taxes, customs duties and fees levied by the destination country ("Import Fees"). Any customs or import fees are charged once the parcel reaches its destination country. These charges are to be paid by the recipient of the parcel. Unfortunately, we do not have control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country. It might be a good idea to contact your local customs office for current charges before you order, so you can avoid unexpected charges. If you refuse a shipment from Gray Label, you are responsible for the original shipping charges, import fees that are included on the package, and the cost of returning the package to Gray Label. This amount will be deducted from your merchandise refund.
Within The Netherlands PostNL states to deliver envelopes and packages within 2 working days. Orders placed (and paid) from Monday through Friday before 1PM, will be delivered within two working days. You will receive your order 5 working days at the latest after we have received your payment.
Europe & Other Countries
Envelopes will be sent via Priority Mail which is twice as fast as standard shipping. Estimated shipping times within the EU are 2 to 4 working days. Estimated shipping times for all other countries are between 4 to 7 working days. Packages will be shipped by standard post by PostNL in order to keep shipping costs down to a minimum. Estimated shipping times within the EU are 4 to 7 days, and 7 to 14 days for all other countries. Please note that this information is an estimate given by PostNL and we cannot guarantee any delivery times based on this information.
Orders placed Monday through Friday will begin processing the following working day, pending availability and credit verification, and will be shipped within two working days. Orders received on weekends or National Holidays will begin processing the next working day. Unfortunately, we cannot offer overnight shipping at this time.